Together with the discipline of Business Information Systems at the University of Sydney Business School we recently started a two year research project (called SMILE) with the aim to (inter alia) investigate knowledge sharing, communication and information management practices in Enterprise Microblogging.
In this context we have seen various approaches to aggregate any kind of relevant status update messages from a wide variety of sources into one stream. An obvious motivation is the sheer abundance of systems and locations in which people find information relevant for their daily business and the wish to simplify access and distribution to such information in real time. Of course user-generated messages (as in microblogging) are a very important part of this trend.

Against this backdrop we decided to organise a workshop to provide a forum for exchanging ideas, discussion and constructive brainstorming with the goal to take stock of the current research and design work on Activity Streaming, to identify future directions and challenges and to establish contact among practitioners and researchers for future activities.
On 7th June collegues from companies like Yammer, Siemens, Trendbüro, Capgemini, Intraworlds, Allianz, Hojoki as well as from several universities followed our invitation and discussed a wide area of subjects.

We are still working on the outcomes of the workshop, but at this point (better late than never) want at least to give a brief insight.

What is Activity Streaming?
The general idea of Activity Streaming is to bundle all this information in one stream, available to whoever needs it. During the workshop Activity Streams were roughly defined as an automatically generated flow of activities from different source systems combined with microblogging (as Martin Böhringer already pointed out).

Challenges and Research Questions
During the workshop we worked out an agenda with various research questions

• “Knowledge” organization: How can meta data generated with Activity Streaming like tagging help to organize content? How can user groups support information distribution?
• How can we provide simplicity and granularity? Is there a problem of overdesign?
• Aggregation of information: Can dashboarding help to visualize information?
• How can we add granularity and context to automatically generated messages?
• How can streams be presentated? E.g. through columns as different sub streams?
• How can access rights be organized?
• Who will provide Activity Streaming? Can we create an open infrastructure?
• How can we match a stream with information needs? How can we, in this context manage information overload while retaining serendipity?

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In der Ausgabe 6/2010 der Zeitschrift Wirtschaftsinformatik und Management (WUM) ist ein Artikel von Alexander Richter, Kai Riemer und Michael Koch mit dem Titel “Social Software und die Unternehmenskultur” erschienen, den wir an dieser Stelle (aufgrund der geltenden Copyright-Bestimmungen der WUM nicht in der finalen Druckfassung, sondern in der Autorenversion) zur Verfügung stellen. Hier geht es zum Original-Beitrag.

Social Software und die Unternehmenskultur

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In der Ausgabe 6/2010 der Zeitschrift WIRTSCHAFTSINFORMATIK (WI) ist ein Artikel von Kai Riemer, Alexander Richter und Martin Böhringer zum Thema Enterprise Microblogging erschienen, den wir an dieser Stelle (aufgrund der geltenden Copyright-Bestimmungen der WI nicht in der finalen Druckfassung, sondern in der Autorenversion) zur Verfügung stellen.

WI Schlagwort-EnterpriseMicroblogging Final Deutsch

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We recently started a project with the discipline of Business Information Systems at the University of Sydney, which is generously financially supported by the DAAD (German Academic Exchange Service) and the Group of 8 during the next two years (until the end of 2012). While the official project start will be the first January 2011, we just kicked off the project inoffically on 26/11 in Syndey. On the photo you can see our project partners from the university of Sydney, Paul Scifleet and Kai Riemer, together with the team member of our group, Alexander Richter.

Background

Innovation in service economies depends increasingly on how well organisations are able to generate, manage and share knowledge in the face of geographic distribution, which tends to breed knowledge pockets and reinventing-the-wheel phenomena. A new type of technologies, social media platforms such as Wikis or Blogs emerging from the public Internet, promises to offer a user-centred approach to address this challenge with Enterprise Microblogging (EMB) being the latest use practice. EMB is a Twitter-like service to facilitate open short-message communication, with the aim to move knowledge exchanges from private email inboxes to a public, organisation-wide communication space.

Aims

With our project we aim
1) to investigate knowledge sharing, communication and information management practices in EMB (using genre, content and media analysis),
2) to identify challenges in the adoption and use of EMB and
3) to understand and support development of communication policy and management guidelines in social media and knowledge management.

Outcome

The expected contributions of our project are:
1) A better understanding of potentials, ways of using and effects of EMB in distributed corporations in creating a new public communication space and in facilitating user-centred knowledge management;
2) Management guidelines for facilitating social media introduction in a corporate context, to support platform adoption and improve communication policy. In addition to these direct project outcomes and their industry and academic dissemination, the two institutions will benefit from the skills and knowledge sharing facilitated through the project exchange

Approach

For this project we have access to a large multi-national consultancy (CapGemini Global Consulting Services) with 90,000 employees and its Enterprise Microblogging (EMB) user population.
The study will support (genre) analysis of EMB communications through in-depth interviews with users and decision makers in Europe and Australia. Our research design is based on jointly collecting and analysing data so that the complementary expertise of the research team can be fully utilised.
Further we aim to compare and contrast our findings with the results of studies of other small and large companies.We will disseminate our findings through academic outlets and workshops with industry participants.

Partners

Our Partners from Sydney bring in both their method expertise (experience with qualitative, practice-based research designs and qualitative content and media analysis) and their expertise in collaborative technologies and information & knowledge management. A joint publication by K.Riemer & A.Richter from this project has just been honoured with the Outstanding Paper Award at the 23rd Bled eConference, the longest standing conference in eCommerce and Internet Business.

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Since yesterday (20.6.) and until Wednesday (23.6.) the 23th Bled eConference takes place in the picturesque Slovenian town Bled.
For many years now Bled eConference has been managing to attract speakers and delegates from business, government, information technology providers and universities and has become a major venue for international researchers working in all aspects of Information Systems.
In the last years the Cooperation Systems Center Munich has been present several times to report on research results in the area of Computer Supported Collaborative Work.
This year’s CSCM contribution is entitled “Tweet Inside: Microblogging in a Corporate Context” and reports on the potential of Enterprise Microblogging to support team communication and collaboration. The paper stems from a research project that was carried out together with the University of Sydney in late 2009 and was made possible thanks to data kindly provided by the Dresden based company Communardo.
We are proud to announce that the paper has also just won this year’s Outstanding Paper Award.
The paper is available online:

Tweet Inside: Microblogging in a Corporate Context

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